Support Center & FAQ
Shipping
What are your shipping options?
We offer free ground shipping on orders over $100, excluding rods. For orders containing rods orders over $250, we provide we offer free ground shipping. $19.95 for regular rod shipping is also available.
How long will it take to receive my order?
Delivery times vary based on your location and the shipping method selected. Once your order is processed, we will provide you with a tracking number so you can monitor your order's progress.
Do you ship internationally?
Currently, we ship only within the United States including Hawaii and Alaska, Puerto Rico.
Returns & Exchanges
Can I cancel my order?
Yes you can before your order is shipped.
What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. The cost is $9.95 and customer is responsible for the fee.
How do I return an item?
Simply contact us at support@ydtsupply.com and we'll guide you through the process. We provide free returns to make your experience hassle-free. The cost is $9.95 and customer is responsible for the fee.
Can I exchange an item?
Yes, if you need to exchange an item for a different size or color, reach out to our support team, and we'll assist you with the exchange process.
Customer Support
How can I contact customer support?
Email us at support@ydtsupply.com and we'll get back to you as soon as possible.
Is there support available for product advice?
Absolutely! Our angler-made, angler-approved promise means we're experts on our products and can provide you with guidance, tips, and advice anytime. Email us at support@ydtsupply.com.
Product
How do I know which product is right for me?
We take pride in our angler-made products, designed with your needs in mind. Check out our product descriptions and reviews for guidance, or contact our support team for personalized advice via email at support@ydtsupply.com.
What if an item I want is out of stock?
Please email us at support@ydtsupply.com and we will let you know when the product(s) are back in stock.
Other Questions
How can I leave a review?
We love hearing from our customers! After your purchase, you'll receive an invitation to review the product you've bought. Your feedback helps us and your fellow anglers.
Do you offer gift cards?
Yes, we do! Gift cards are available for purchase and make the perfect gift for the angler in your life.
